Shipping & Returns

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Shipping - ships most products within 14 days via Fed-Ex , UPS and the US Mail.  We go to great lengths to have ample stock on hand in order to avoid backorders.  However there have been times that a certain item is temporarily backordered and we will do our best to fill these backorders as soon as possible.  In the rare event that a product is backordered for an extended length of time you will be notified of that situation.  You may then decide the action you wish to take.

If an order has been damaged in transit - Refuse The Order.  If you notice damage after signing for the package , immediately contact the carrier and then via E-mail or phone.  In any case save all packaging materials for inspection. We will instruct you as to how to procede. 

Warranty - products are guaranteed against defects in materials and workmanship for for a period of One Year under normal use.  For warranty questions or issues please phone or use our E-Mail feature to contact us for answers to those questions.  We will respond in a timely manner.

Returns - products in like-new condition may be returned for credit or refund (less shipping) within 30 days of receipt.  All returned goods will require an RGA number.  To obtain an RGA number , contact via phone or E-mail.  Include your contact information and a reason for the return.  Credits / Refunds will be made to the same method used for the purchase.  A representative of may contact you for information necessary to process your credit or refund. A RE-STOCKING FEE of 15% will be deducted from any refund given for reasons other than warranty issues. 

Terms - Customers granted the privilage to purchase on 30 day terms will be subject to any collection efforts available to collect an overdue debt including the reporting of information specific to the debt in collection to credit reporting agencies.  Any costs incurred by these collection efforts will be paid by the party responsible for the debt.

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